Shipping policy
We Ship Across Europe!
Shipping within Germany
Shipping within Germany costs €4.20 per order.
For orders over €30.00, shipping is free of charge.
Deliveries to the EU and Switzerland
We charge a flat shipping fee of €7.90 per order within the EU and to Switzerland. Deliveries are not tracked.
For orders over €50.00, shipping is free of charge.
Customs and Tax Information
We, MushMoons GmbH, are tax-registered throughout the EU.
This means: all orders already include valid VAT and any applicable customs duties.
· You will not incur any additional customs or tax charges.
· All shipments are fully cleared through customs by us.
· If a shipping provider (e.g., DHL) still issues you a customs invoice, please contact us immediately — we’ll resolve the matter for you.
So you can shop with peace of mind, free from unexpected fees.
Orders to Switzerland could incur import duties, payable by the customer.
General Information
· Shipping is handled by DHL
· Shipping costs always include statutory VAT
· Deliveries to Packstations (parcel lockers) are possible
· Orders are shipped on business days, no later than 2 working days after purchase
· Delivery times:
o Germany: 2–4 working days
o EU: 2–8 working days
o Switzerland: 4–8 working days